UK Drivers Are Not Satisfied with Claims Process and Insurance Costs
The latest study performed by OnePoll on behalf of InterResolve revealed that UK drivers believe insurance costs are unfair and that the claims process is too complicated.
As such, of 2000 drivers surveyed, 85% said that the cost of insurance is unfair. Of these, 52% blamed injury lawyers and claims companies, 27% - uninsured drivers, and 18% - insurance companies themselves.
Also, 92% of drivers said that the claims process is complicated with 67% of car owners perceiving it as lengthy and confusing.
Commenting on the findings, Simon Drew, InterResolve chief executive, said: "There is an obvious demand here from the nation's motorists for a clearer, simpler motor claims process. Motorists want to be given a choice and an alternative to the current claims process. Given these findings, the government and the market need to do consider why all small and undisputed motor claims are being directed through a ‘one-size-fits-all' legal process without claimants being given any choice."
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